Terms and Conditions:

1. The accuracy of this COVID-19 PCR Test is > 99.99% under proper specimen collection.

2. The test is intended for reference and of a preliminary investigation of the COVID-19 PCR test only. The test result should be used in conjunction with other clinical information to diagnose the infection. Client with suspected infection should consult medical professionals for the confirmation of diagnosis and clinical treatment.

3. The test result can only reflect the physical condition on the day of specimen collection. There should be no absolute causation between the accuracy of the result and the client’s future changes of physical condition.

4. The test result might be affected by the quality of specimen, which might conclude in false positive, false negative or inconclusive. Clients are required to provide additional sample upon request. No refund is offered if the clients refuse to provide additional sample.

5. All positive cases of COVID-19 will be reported to the Centre for Health Protection (CHP) due to the Prevention and Control of Disease Regulation.

6. The test result might be delayed due to bad weather, emergency or any possible factors.

7. The collection and use of the data to the specific information we need to provide highest quality services to clients. We will take all practicable steps to keep clients’ personal data confidential. Unless any person to whom we are under an obligation to make disclosure under the requirement of any law binding on us or for the purposes of any guidelines or codes of practice issued by regulatory or other authorities with which we are reasonably expected to comply, personal data collected from clients will not be disclosed to any third party.

8. Client should agree and release, indemnify and hold harmless all of our staff against any and all direct, incidental, special, consequential, indirect or punitive claims, losses, liabilities and/or damages relating to or arising out of in any way to this test service.

9. Clients should confirm that the personal details provided to Medtimes Medical Group is accurate. No changes or updates is allowed before the test.

10. Once the service is confirmed and charged, clients won’t be able to change, cancel or request for refund.

11. In case of any dispute, the decision of Medtimes Medical Group shall be final.

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