Medtimes Medical Group (Medtimes)

• A. Body Check Plan

        After the customers receive the confirmation email from Medtimes that the purchase is successful, CS will contact the customer to schedule the appointment and location of the physical examination. Customers can also make an appointment on Medtimes official website.
  or call3585 8533for appointment and inquiry.
        Customers are required to present their identification document and the order confirmation letter on the appointment day to confirm their identity.
        The validity period of the health check-up plan is generally 6 months (starting from the date of payment confirmation). Customers must undergo the relevant examination within the validity period, otherwise it will be invalid. If you purchase a promotional check-up plan, you must use the service within the examination date specified in the promotional terms.
        Once the order is confirmed, no refund is allowed.
        After the physical examination, the examination report can be obtained in 10-14 working days under normal circumstances. The post-examination report time may be extended due to different circumstances (such as individual test items, peak physical examination period, and specific time period specified by the customer). If necessary, you can ask the medical staff for special arrangements based on individual circumstances.
        Once all purchase items are confirmed, no changes can be made to the items.
        The add-on item(s) must be for the same person as the check-up plan person.
        The health check-up plan is only applicable to persons aged 10 or above. Persons under the age of 10 are required to present a doctor’s referral letter.
        Those under the age of 18 must be accompanied by a parent or guardian.
        In case of any disputes, Medtimes Medical Group reserves the right of final decision.
  
  

  Disclaimer: All physical examinations are not intended for medical diagnosis or treatment. We would like to remind you that even if the test results appear normal, there may be some hidden diseases that will not be revealed until later. Therefore, if you have any signs of disease in your body, you should immediately consult a qualified doctor for diagnosis and treatment.

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• B. Vaccination

        After purchasing the vaccination service or the Child Vaccine Program, customers must complete the first injection within 6 months (calculated from the date of payment confirmation), and the Child Vaccine Program must complete all vaccinations within 2 years after purchase, otherwise it will be invalid. If you purchase the vaccination service or Child Vaccine Program under promotion, you must use the service within the validity period specified in the terms of the promotion offer.
        The doctor must assess whether the vaccination is suitable. If the doctor considers that the vaccination is not suitable, this service will be cancelled and the full fee will be refunded.
        The vaccination procedure is performed by registered doctors/medical personnel.
        No refund will be given once the order is confirmed.
        In case of any dispute, Medtimes Medical Group reserves the right of final decision.

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• C. Registration

  You may be required to complete one or more of our registration or application forms (online or otherwise) in order to use certain Services. By completing such forms, you undertake to
  (a) provide true, accurate, current and complete personal information about yourself as requested,
  (b) provide true, accurate, current and complete information about any content you post or make available through any Website ("Other Information") and
  

  (c) Maintain and promptly update your personal identification information and other information to keep it true, accurate, current and complete. If you provide any other information or personal identification information that is untrue, inaccurate, outdated and incomplete, or if Medtimes has reasonable grounds to suspect that such information is untrue, inaccurate, outdated or incomplete, Medtimes has the right to suspend or terminate your account and refuse you to use any current or future services (or any part thereof).

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• D. Complaint Handling

        General
  Medtimes shall determine and select opportunities for improvement and implement any necessary actions to meet customer requirements and enhance customer satisfaction. These shall include:
  (a) improving products and services to meet requirements as well as to address future needs and expectations;
  (b) correcting, preventing or reducing undesired effects;
  (c) improving the performance and effectiveness of quality management system
        Nonconformity and corrective action
  When a nonconformity occurs, including any rising from complaints Medtimes shall:
  (a) react to the nonconformity and, as applicable:
    i) take action to control and correct it;
    ii) deal with the consequences;
  (b) evaluate the need for action to eliminate the cause(s) of the nonconformity, in order that it does not recur or occur elsewhere by:
    i) reviewing and analyzing the nonconformity;
    ii) determining the causes of the nonconformity;
    iii) determining if similar nonconformities exist, or could potentially occur;
  (c) implement any action needed;
  (d) review the effectiveness of any corrective e action taken;
  (e) update risks and opportunities determined during planning, if necessary;
  (f) make changes to the quality management system, if necessary.
  

  Corrective actions shall be appropriate to the effects of the nonconformities e countered.

  The organization shall retain documented information as evidence of:
  (a) the nature of the nonconformities and any subsequent action taken;
  (b) the results of any corrective action.
        Continual improvement
  

  Medtimes shall continually improve the suitability, adequacy and effectiveness of the quality management system. The organization shall consider the results of analysis and evaluation, and the outputs from management review, to determine if there are needs or opportunities that shall be addressed as part of continual improvement.

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• E. Privacy Policy

  Personally identifiable information is subject to our privacy policy. Please refer to our privacy policy statement and personal information collection statement.

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